Demand Response

Demand Response  operates in the city limits of Frankfort, providing one way, door to door service, depending on the needs of the passengers and the accessibility of the Deviated Fixed Route. 

These services require a minimum of a 24 hour notice and reservations must be scheduled before 2:30 p.m. the day before the requested pick up. 

 Demand Response Service operates Monday-Friday.  The service is not available during holidays that are observed by the City of Frankfort.  Hours of operation are 5:30 a.m. - 6:30 p.m. 

Who is Eligible?

Individuals who wish to use the demand response service must require the service due to inability to use the Frankfort Transit Deviated-Fixed Route Service.   Reasons for inability to use the route service include:

For individuals requesting access to Demand Response Service due to a disability, a Reasonable Accommodation Form must be submitted and approved by Frankfort Transit.  Reasonable Accommodation Forms can be requested by contacting dispatch at 502-875-8565 or printing the form below .

Reasonable Accommodation Form

For individuals requesting access to Demand Response Service due to a disability, a Reasonable Accommodation Form must be submitted and approved by Frankfort Transit.  Reasonable Accommodation Forms can be requested by contacting dispatch at 502-875-8565 or filing out this form and sending it to Frankfort Transit, 315 W. Second St. Frankfort, KY 40601 or email

Reasonable Accommodation Form.pdf

Reasonable Accommodation Form- English

Reasonable Accommodation Form- Spanish.pdf

Reasonable Accommodation Form- Spanish


Demand Response is a pay-as-you-go program that collects exact cash, check, pre-paid tickets or pre-sold passes when boarding. Drivers do not carry change or handle money.   

Demand Response (one-way) $2.00 

Ticket Book (10 tickets)                               $20.00

Monthly Demand Response Pass $50.00 

How to Schedule a Ride

Trips can be scheduled by calling (502) 875-8565.  Office hours of operation are Monday-Friday, 6 a.m.- 5 p.m.  When calling for a reservation, your call will be answered in the order it is received.

Reservations are accepted 14 days in advance.  Trips must be scheduled 24 hours in advance and before 2:30 p.m. prior to the day of service.  We cannot schedule same day trips or trip changes. Riders may only schedule a maximum of 3 trips per day.   A trip is considered one pick-up and one drop-off.

When Scheduling, Please Have the Following Information Available:

Cancelling a Trip

To help Frankfort Transit provide better service opportunities for all Demand Response passengers, we ask that you cancel trips as early as possible. To cancel a trip, please contract dispatch at (502) 875-8565.  All cancellations of trips should take place at least on hour prior to your scheduled pick-up time.  Cancellations that occur with less than a 1 hour notice will be considered a “No-Show”.  Excessive late cancellations will be treated in the same manner as excessive No-Shows when warranted.  In addition, more than six cancellations within a 30 day period may result in a suspension of riding privileges for up to 14 days for the first offense and 30 days for the second.

What is a No-Show?

A no-show occurs when a Demand response passenger does not board the vehicle within 5 minutes after it arrives on time within the 30-minute ready window.  If a driver cannot locate you when they arrive, the driver can wait only five minutes for you. It is important when calling for a return trip that you notify dispatch which door you will be located at if you are at a building with two entrances. The driver will knock on your door or look for you in the lobby of the building, but you must be present and ready to board. 

If your trip was a “No Show” we will suspend all other scheduled trips for the remainder of the day.  If a trip is still required, you must call and speak to a dispatcher.  Your trip will be based on the next available bus and could result in longer wait times. 

Riders are only allowed a certain number of no-shows within a 30 day period.   A courtesy letter will be sent to riders with excessive no-shows.  Passengers who continually miss scheduled rides may face suspension from the service.   Four no-shows within a 30 day period may result in a 2 week suspension of Demand Response services.

It is not the intent of Frankfort Transit to ever deny a rider service for needed appointments and errands, nor is it the intent of this policy to punish riders for rides missed due to circumstances that were out of the rider’s control. 

The following circumstances do not count against a rider when determining the number of No-Shows:

If at any point you have been charged with a No-Show in error or wish to appeal a suspension, you may call the Frankfort Transit Superintendent at (502) 352-2089.

No-Show Policy

A passenger will be placed into a No-Show status when he/she is unavailable for pick-up of a scheduled Demand Response, Deviation or JOBS trip and has not notified Frankfort Transit to cancel that trip at least one (1) hour in advance.  

Cancellation Policy

Trips must be cancelled at least one (1) hour prior to the scheduled pick up time.

What is a Will-Call Trip?

Trips scheduled with Demand Response are considered Will-Call trips for return transportation (except when scheduling through JOBS access).  Your return trip will be set up as a “WILL CALL”. An estimated time for return will be entered; however, you MUST contact dispatch at (502) 875-8565 to let them know when you are ready to be picked up or if you need to cancel your return trip.

Will-call trips can result in a wait up to 1 hour.  Please be prepared for the wait and bring with you medications, appropriate weather attire and other supplies you may need while you are out.

When Should I be Ready?

When you schedule your pick-up appointment, you will be given a “30-minute ready window”.  This ready window 15 minutes before your scheduled pick-up and ends 15 minutes after your scheduled pick-up.  (Example: If your pick-up is scheduled for 9:00 a.m., your bus will arrive between 8:45 a.m. and 9:15 a.m.

The rider should be prepared to board the Demand Response vehicle within 5 minutes of arrival any time within the 30-minute window.

What is the "5 Minute Wait Period"?

Demand Response Service is a shared ride, multi-passenger bus service.   Frankfort Transit provides more than 60,000 trips annually.  Each pick-up scheduled is very important to us.  We ask that riders be ready to board the vehicle within 5 minutes of the vehicle arriving to allow ample time to pick up passengers.  If all attempts to locate the rider have failed within the 5-minute time period to board, the driver is instructed to depart and you will be consider a “No-Show.”  (Example: If your pick-up window is scheduled for 8:30 a.m. and 9:00 a.m., and the bus arrives at 8:45 a.m., you must present yourself to the driver no later than 8:50 a.m.).

Personal Care Attendants

A disabled passenger may have one (1) personal care attendant (PCA) ride with them.  The PCA's may accompany their passenger for free. 

Nursing Homes and Adult Facilities

Passengers should be picked up in the main lobby ready to board the vehicle within 5 minutes of the vehicle arriving during the 30-minute pick-up window.  Drivers are not permitted to go to rooms to pick up riders.   Drivers cannot assist riders into or out of nursing homes, so please have staff ready to assist the individual boarding/off boarding.  If an individual other than the rider is responsible for the fare, please notify the dispatcher so the fare can be collected from staff personnel or a PCA at the time of boarding.   Riders will be dropped off in the main lobby of the nursing home and staff will be notified.


Children under the age of 12 must be accompanied by an adult for all Frankfort Transit services.   All children, regardless of age, are required to pay the same fare as the adult rider.

Under Kentucky State Law 189.125

(3) (a) Any driver of a motor vehicle, when transporting a child of forty (40) inches in height or less in a motor vehicle operated on the roadways, streets, and highways of this state, shall have the child properly secured in a child restraint system of a type meeting federal motor vehicle safety standards. (b) Any driver of a motor vehicle, when transporting a child under the age of eight (8) years who is between forty (40) inches and fifty-seven (57) inches in height in a motor vehicle operated on the roadways, streets, and highways of this state, shall have the child properly secured in a child booster seat. A child of any age who is greater than fifty-seven (57) inches in height shall not be required to be secured in a child booster seat under this section.  All child safety seats must be secured by the parent or legal guardian.  Frankfort Transit drivers are not responsible to fasten and secure the seat.

This is Kentucky State Law, No Exceptions.

Service Cancellation Due to Weather

Due to weather, such as snow and ice, Demand Response services may be cancelled or delayed.   Frankfort Transit will make every attempt to operate if local law enforcement permits us to use the streets.  For your safety, drivers will use their discretion to determine road conditions.  If streets, driveways, or sidewalks are not cleared for safe passage, the driver will not be able to complete the pick-up. If you are not comfortable traveling in these conditions, please call and cancel your trip.

Service Animals

Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities.

Smoking, Vaping, Eating and Drinking on Demand Response Vehicle

Smoking, vaping, eating and drinking are strictly prohibited on any Demand Response vehicle.   If you MUST eat or drink something due to a health condition, please alert your driver in advance.  All drinks must be contained in a screw top lid.

Seatbelts and Safety Restraints on the Vehicle

Frankfort Transit cares about our passengers and employees and wants to make sure that no one is injured in a tragedy that could have been prevented by the use of a safety restraint.  All occupants are required to wear seat belts and/or safety shoulder harness where appropriate in the Demand Response vehicles. 

Biohazard & Bathroom Accidents

Should a biohazard or bathroom accident happen to you on board the vehicle, please discreetly notify the driver of the situation so that they and dispatch can make arrangements to get you home quickly and return the vehicle to a clean state.   Frankfort Transit vehicles are not permitted to make stops along your scheduled route of travel to allow you to use the restroom.  Please make the proper precautions prior to departure to ensure you will be able to make your entire trip without incident.

Code of Conduct

Frankfort Transit drivers and riders have the right to travel with the maximum of personal comfort and safety, and without threat of physical and verbal abuse.   Therefore, any behavior by Frankfort Transit riders, their companions or their PCA’s that is determined to be violent disruptive, illegal, unsafe unsanitary, threatening, or invades the privacy of another may cause the offending person(s) to be refused or suspended from service.  Additional Code of Conduct rules can be found on every Frankfort Transit vehicle.

Rider Responsibility

Frankfort Transit’s goal is to provide a safe, comfortable commute for individuals traveling with our services. To assure a pleasant commute for all, please observe the following guidelines:

Driver Responsibility

Frankfort Transit drivers MUST ALWAYS:

Drivers are NOT allowed to: