Demand Response operates in the city limits of Frankfort, providing one way, door to door service, depending on the needs of the passengers and the accessibility of the Deviated Fixed Route.
These services require a minimum of a 24 hour notice and reservations must be scheduled before 2:30 p.m. the day before the requested pick up.
All trips will be scheduled on a first come first serve basis.
Passengers with medical appointments have priority scheduling.
The maximum advanced time allowed to make reservations is one month.
Demand Response Service operates Monday-Friday. The service is not available during holidays that are observed by the City of Frankfort. Hours of operation are 5:30 a.m. - 6:30 p.m.
Who is Eligible?
Reasonable Accommodation Form
Reasonable Accommodation Form- English
Reasonable Accommodation Form- Spanish
Demand Response is a pay-as-you-go program that collects exact cash, check, pre-paid tickets or pre-sold passes when boarding. Drivers do not carry change or handle money.
Demand Response (one-way) $2.00
Ticket Book (10 tickets) $20.00
Monthly Demand Response Pass $50.00
How to Schedule a Ride
Cancelling a Trip
What is a No-Show?
A passenger will be placed into a No-Show status when he/she is unavailable for pick-up of a scheduled Demand Response, Deviation or JOBS trip and has not notified Frankfort Transit to cancel that trip at least one (1) hour in advance.
Trips in which passengers will not be picked up due to circumstances related to service will not be considered a no-show.
TWO (2) WITHIN ANY 14 DAY PERIOD: Verbal and written warning that contains a one time letter explaining the policy and procedures.
FOUR (4) WITHIN ANY 30 DAY PERIOD: If two (2) additional no shows occur within any 30 day period, Frankfort Transit may suspend all transportation services for repeated violations of Frankfort Transit Policies.
Trips must be cancelled at least one (1) hour prior to the scheduled pick up time.
Four (4) cancellations within a thirty (30) day period may result in the suspension of riding privileges for up to thirty (30) days.
Any passenger who is unavailable for pick-up of a scheduled Demand Response or Fixed-Route Deviation will be considered a No-Show.
Cancellations made less than one (1) hour before the scheduled trip will be considered a No-Show.
What is a Will-Call Trip?
When Should I be Ready?
What is the "5 Minute Wait Period"?
Personal Care Attendants
A disabled passenger may have one (1) personal care attendant (PCA) ride with them. The PCA's may accompany their passenger for free.
To ensure sufficient seating capacity, the passenger should inform the Scheduler when making a reservation that a personal care attendant is required and will be accompanying the passenger.
The PCA is expected to care for the passenger while in route to the destination.
The PCA must furnish any care over and above routine passenger assistance provided by the Driver.
Use of the PCA is the discretion of the passenger.
Nursing Homes and Adult Facilities
Service Cancellation Due to Weather
Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities.
Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties.
Service animals are working animals, not pets.
The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.
In addition to the provisions about service dogs, the Department’s revised ADA regulations have a new, separate provision about miniature horses that have been individually trained to do work or perform tasks for people with disabilities.